• 500 MHz Intel Pentium II (or equivalent)
• 256 MB of RAM
• Windows 2000
• 500 MB of disk space
• Optimized for 1024x768. Supports 800x600 with small fonts

Q. I am trying to see the online demos but I keep getting a message that says "You are getting this message either because you do not have cookies enabled on your computer or because you are trying to demo PEP without filling out the form first". How do I enable cookies?
A. There are various internet browser brands and versions. Here is a helpful link that shows different steps to enable cookies on different web browsers.
  http://www.google.com/cookies.html

Q. How many times can I activate a single version of PEP XP Lite, PEP XP, or PEP XP Field Estimator?
A. We understand that sometimes you have to reload your computer for maintenance and that you might choose to upgrade to a new computer. We will activate a single version one time per year after the initial activation.

Q. Why do some of the larger windows get cut off at the edges of my screen?
A. PEP is optimized for graphics cards running at 1024x768 and higher. A screen resolution of 800x600 is the absolute minimum resolution allowed but only while using small fonts. Large fonts at 800x600 are not supported.

Q. Can my estimators that go out into the field sync PEP XP Field Estimator with PEP XP while they are still in the field?
A. PEP XP Field Estimator can only be synced to PEP XP when the computer running PEP XP Field Estimator has a valid network connection to PEP XP. If an estimator goes out into the field with a tablet or laptop computer and he or she has a mobile internet connection, a VPN connection can be established back to the office so that PEP XP Field Estimator can be synced while still out in the field.

Q. I have two estimators that work out of their homes. Can they use PEP XP Field Estimator and then sync the info from the job back to the office from their house so that they do not have to come into the office?
A. An estimator can use PEP XP Field Estimator out in the field to estimate a job and then when he returns to his home, he can plug his tablet or laptop computer in to a cable modem or DSL modem. Once the tablet or laptop computer has an internet connection, a VPN connection can connect the estimator back to the office to sync the estimate back into the system running PEP XP back in the office.

Q. Is there a money back guarantee?
A. Because the PEP program is downloaded directly onto your computer, once it is activated there is no way for us to erase the program should you change your mind. For this reason, we are unable to provide refunds, as we would have no guarantee that our program would not continue to be used.

Q. How do I backup my PEP files?
A. The PEP Program does not offer its own back up procedure. At a minimum, it would be a good procedure to frequently save a copy of the following file on a thumb-drive, CD, DVD, or any other common from of writable media.
C:\Program Files\PEP Associates, LLC\PEP XP\PEPDataXP.mdb
With this file, we can most likely aid you in a full recovery.

Q. I have Microsoft Windows Vista Home Basic or Home Premium and PEP is not working. What's wrong?
A. The Home editions of Windows Vista are too basic to work with our program. PEP XP is compatible with Windows Vista Business or Windows Vista Ultimate. Once you have upgraded to Vista Business or Vista Ultimate, the following procedure has to be followed:
1. Go into the Control Panel
2. Turn off the UAC (User Account Control) – check the box at the bottom and uncheck the UAC box
3. Restart your Computer
4. Reinstall or Install PEP XP
5. Go back into the Control Panel and re-enable UAC